1. Introduction
Quincaillerie Bon Marché (QBM) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.
By using our website, placing an order, or contacting us via WhatsApp, phone, or email, you agree to the collection and use of your information as described in this policy.
Data Controller:
Quincaillerie Bon Marché (QBM)
59, Royal Road, Phoenix, Vacoas-Phoenix, Mauritius
📧 [email protected] | 📞 +230 686 6198
2. What Data We Collect
We collect only the personal data necessary to process your orders and provide our services. This includes:
a) Identity & Contact Information
- Full name
- Phone number (including WhatsApp number)
- Email address
- Physical delivery address
b) Order & Transaction Information
- Products ordered and quantities
- Order value and payment method
- Order history and previous purchases
- Delivery preferences and instructions
c) Communications
- WhatsApp and phone conversation records related to your orders
- Email correspondence with our team
- In-store purchase records
3. How We Collect Your Data
- Online orders — when you place an order on our WooCommerce store
- WhatsApp & phone orders — when you contact us directly to place or discuss an order
- In-store purchases — when you buy from us at our Phoenix location
- Delivery requests — when you provide a delivery address for fulfilment
- Account registration — if you create an account on our website
4. How We Use Your Data
QBM uses your personal data only for the following purposes:
- Order processing — to confirm, prepare, and fulfil your purchase
- Delivery — to arrange and complete delivery to your address
- Customer communication — to send order confirmations, delivery updates, and respond to enquiries
- Order history — to assist with repeat orders, warranties, and after-sales support
- Legal compliance — to meet our obligations under Mauritian law
- DBM Grant documentation — to provide proof of purchase for eligible water tank subsidy applications
5. How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:
- Order records — retained for a minimum of 5 years for accounting and legal compliance purposes
- Customer account data — retained while your account is active; deleted upon written request
- WhatsApp/phone communications — retained for order reference and after-sales support purposes
- Delivery records — retained for a minimum of 2 years
6. Who We Share Your Data With
QBM does not sell, rent, or trade your personal data. We may share your data only with:
- Delivery partners — your name and address are shared with our delivery team or courier service solely for the purpose of fulfilling your order
- Cim Finance — if you apply for financing, relevant order and identity information is shared with Cim Finance as part of your application
- DBM (Development Bank of Mauritius) — proof of purchase documentation shared at your request for grant applications
- Legal authorities — if required by law or court order in Mauritius
7. Data Security
QBM takes reasonable measures to protect your personal data from unauthorised access, loss, or misuse. These include:
- Secure storage of customer order records
- Limited access to personal data — only staff involved in order processing and delivery have access
- WhatsApp Business communications are end-to-end encrypted
- Our website uses SSL encryption (HTTPS) to protect data transmitted online
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of data transmitted over the internet.
8. Your Rights
As a customer in Mauritius, you have the following rights regarding your personal data under the Data Protection Act 2017 of Mauritius:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data, subject to legal retention requirements
- Right to object — object to the processing of your data in certain circumstances
- Right to data portability — request your data in a structured, machine-readable format
To exercise any of these rights, contact us at [email protected] or visit us in store at 59, Royal Road, Phoenix. We will respond within 30 days.
9. Cookies & Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and improve the customer experience.
- Cookies are small text files stored on your device when you visit our website
- We use cookies to remember your preferences and shopping cart contents
- Analytics data is aggregated and anonymised — it does not identify you personally
- You can disable cookies in your browser settings at any time, though this may affect site functionality
10. Third-Party Links
Our website may contain links to third-party websites (such as Cim Finance or DBM). QBM is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.
11. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately.
12. Changes to This Privacy Policy
QBM may update this Privacy Policy from time to time. The date of the most recent update is shown at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
13. Contact & Complaints
For any questions, data requests, or complaints regarding this Privacy Policy:
Quincaillerie Bon Marché (QBM)
59, Royal Road, Phoenix, Vacoas-Phoenix, Mauritius
📞 +230 686 6198 | 💬 WhatsApp: +230 5858 3474
📧 [email protected]
Questions About Your Privacy?
We’re happy to help. Contact our team Monday to Saturday.
